Net 30 Days from date of invoice for an authorized account with approved credit, otherwise orders will be paid by VISA, MasterCard, Discover, American Express, or on a prepaid basis. A service charge at a rate of 18% per annum will be charged on past due accounts. All past due accounts placed with a collection agency will have collection charges added.
All shipments are F.O.B. Factory, Gurnee, Illinois 60031. Small orders are shipped UPS, unless otherwise specified. Large inventory orders will usually ship using a freight carrier. RealWheels will always determine & recommend the most cost effective way to ship your orders. If you have a preferred carrier, please advise when ordering.
There will be a charge of $10 for each skid processed.
A processing fee will be added to all orders less than $25. All shipments are standard carton/packs. An additional $5 charge will apply to split cases and/or altered cartons.
Errors in shipments and/or shortages must be addressed within seven (7) days of receipt of goods. Claims for damaged or lost in transit must be made directly to freight carrier.
Prices and terms herein stated supersede all previous prices and terms. Prices may be subject to change.
Product design and specifications are subject to alteration or change in accordance with our policy of continual improvement.
RealWheels has a 30 day return policy. RealWheels products may be returned to the factory within 30 days of purchase for a refund, providing the products are undamaged, complete, and in original factory condition. RealWheels is not responsible for improperly packaged returns. We recommend using the original box and adding additional packing material to insure the product is returned without shipping damage. Disassembled, damaged, and/or custom-made products cannot be returned. All returns must have an RGA Number (Return Goods Authorization) assigned by RealWheels, and a copy of the original product purchase invoice. All authorized returns must be shipped prepaid by customer. Any merchandise shipped back to our factory C.O.D. or without the required RGA will be refused. In the event that the original product order was drop-shipped directly from our facility to the customer, the return will be subject to a 15% restocking charge. After 30 days, if a product is still deemed returnable it may be subject to a 25% restocking charge, and only if the above criteria are followed. Discontinued items (products no longer in our current catalog) may not be returned for credit. Deductions or credits may not be taken in advance of returned merchandise. Please allow time for processing your return. Our customer service agent and/or sales representative may not authorize the return of merchandise beyond the above listed terms. RealWheels is not responsible for damage to any vehicle or labor cost incurred as a result of failure of warranted items.